Medint has developed a unique algorithm-base technology with the purpose of helping
patients with rare/complicated conditions to get all the relevant information for their
special case, so they will be able to make better medical decisions. Medint also employs
researchers and a research coordinator to deliver the information analysis for the patients.
In this project we wanted to help patients with filling out their initial form,
mainly by making it less tedious, and more informative.
Patients who need to make a life changing medical decision regarding their course of treatment.
They may be either sick with rare conditions or orphan diseases, which they know very little about. They are looking for information which is not easy to find.
Each patients that submit his case is assigned to a researcher who will guide through the process of generating the case report.
The researchers conduct an introductory call with the patient
to gather information and to match expectations from the research.
The case submission form was too long, complicated, and mostly included open questions (which were not intuitive to users).
With taking into consideration the mental state of the patients when they need to fill in the form, we wanted to reduce the cognitive overload of the patient.
Having a more structured information will improve the platform’s machine-learning ability.
This will help the patients with a more accurate report, and to do so, the onboarding form should be improved to support the technology requirements.
Patients onboarding form
Necessary information which wasn’t required to be filled by the patient, was moved to the researcher’s in the case’s detail form.
Parameters with already known answers were automatically presented to the patient.
This also benefited the machine-learning’s ability: we focused on 3 main diseases and the form fields were populated according to previous answers.
The form was broken into smaller chunks, with a left navigation panel for better orientation and represented as steps. This also helped the patients know how far they have progressed with the onboarding process.
Researchers case details form
Most of the time researchers need to add more information on top of what the patients filled in, so we removed these fields from the patients form and moved them to the researchers form.
To make sure the researcher won’t skip the initial information gathering voice call, the first view of the case details was locked in an edit view until the case was filled in, and only then the researcher was able to move forward with the case.
To make sure the researcher won’t skip the initial information gathering voice call, the first view of the case details was locked in an edit view until the case was filled in, and only then the researcher was able to move forward with the case.
Most of the time researchers need to add more
information on top of what the patients filled in, so
we removed these fields from the patients form and
moved them to the researchers form.
At this point we needed to examine our solution, because even though we made the patients’ experience better,
we did it on the expense of the researchers, by giving then more tasks in information gathering,
while still needing to work with a long cumbersome form.
Nevertheless, we had to follow with this solution because the patients are Medint customers,
and we set the improve researchers’ workflow on a future date.